TERMS AND CONDITIONS
PLEASE READ OUR TERMS & CONDITIONS BEFORE PLACING AN ORDER WITH LAST NIGHT I DREAMT
OVERVIEW
This website is operated by Last Night I Dreamt Ltd. Our online boutique is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Throughout the site we will use certain terminology and so you’re confident with the terms here’s a simple reference guide.
In these terms and conditions:
- Reference to “we” and “us” is a reference to Last Night I Dreamt Ltd
- Reference to “you” is a reference to the purchaser of the Goods from us.
- “Contract” means the contract between us for the sale and purchase of the Goods, which incorporates these Terms & Conditions.
- “Goods” means the garments and other items purchased by you from us.
- “Terms” means these terms and conditions. These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.
PRICES
- The price of Goods quoted on our website includes VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate.
- The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.
- All published prices are subject to change at any time without notice.
ORDERING GOODS ONLINE
- You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
- When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
- Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.
PRIVACY
If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.
PAYMENT
- All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.
- Payment online will be made by credit or debit card.
DELIVERY
- We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.
- We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.
- We are not responsible for Royal Mail or any courier used being unable to delivery your parcel as a result of you not being home to accept the delivery. If your parcel is returned to us due to the delivery service being unable to fulfil the delivery as a result of you being unable to take receipt of the parcel, we will charge a postage fee to attempt a re-delivery to you. This second delivery will be attempted once the item has been received back to us and at this point we will contact you to take payment for re-delivery.
- You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
- Any free delivery offers are subject to change, especially around the last orders for Christmas period where the only option for guaranteed postage is by special delivery.
ONLINE ORDERS
If you are not happy with the item you have purchased once you have seen it in real life, you have 14 days from the date of receiving your order, to pop it back to us for a refund, or let us know if you would like to exchange the item for something else.
Under the UK Distance Selling Regulations, you have the legal right to return your order within seven working days upon receipt of goods. However, in the interest of hygiene, we regret this does not apply to unwanted earrings. Earrings are non-returnable unless faulty.
We kindly ask that you make sure all products are returned in their original unworn condition, with their original packaging and labels. Adjustable rings and bangles that are misshappen due to being tried on will not be accepted. Any returns that are damaged may not be accepted and may be sent back to the customer.
In the case of jewellery which is made and supplied to your specification (for examples bespoke ring sizing) or which has been personalised for you, you will not have the right to return the item.
If you are opting to return your online order and require a refund, you will be refunded the price you paid for the item purchased. We do not refund any postage costs incurred for sending the item to you when you first placed the ordered.
INSTORE PURCHASES
We do not offer a refund option for in-store purchases. Instead you are able to bring your unworn item in its original packaging back to store within 14 days to exchange for another item or for a store credit note. This applied to all items apart from earrings which cannot be exchanged due to hygiene reasons.
Here is our returns procedure and return options for your order:
SENDING YOUR RETURN THROUGH THE POST
1. You will find all the information needed to process your return within your order.
2. Ensure you are returning within the 14 days time frame. Items returned after this time will not be accepted and sent back to the customer.
3. Pop the unwanted items back into their original packaging so that the items are completely protected and send to:
Last Night I Dreamt Ltd • 1 King Street, Southwell, NG25 0EH.
4. All refunds are returned to the original payment method within 30 days.
Refunds vary depending on your bank but typically take up to 5 working days to show in your account.
6. Last Night I Dreamt is not responsible for returns costs. It is the customers responsibility to ensure the item is packaged and sent responsibly. If your item is of high value we recommend sending as recorded postage. We accept no liability for return parcels that are not received by us.
7. If you have arranged for an exchange we will send you a confirmation of your new item being sent.
RETURN ORDER IN STORE
As a quick and easy way to return your item, why not visit us in store and drop
off your items or alternatively have a browse in store to exchange your item.
1. Package up your unworn items in the original packaging.
2. Take the time to browse in store to see if there is something you would like
to exchange it for - our friendly team are always here to help!
3. Alternatively if you wish for a refund then this will be processed using your
original payment method.
FAULTY ITEMS
On the rare occasion there is a problem with an item, please do not worry, the
Last Night I Dreamt team are here to help!
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that
items that are damaged as a result of wear and tear are not considered to be
faulty. A snapped chain is not a manufacturing fault. We also highly advise you take the appropriate care of plated jewellery. The plaiting will only strip from the jewellery if it has been wet, worn when swimming or been in contact with perfume/moisturisers etc. This wear and tear on the jewellery is again not a manufacturing fault. We can however contact the jewellery brand in question to request a re-plaiting of the jewellery if you would like to purchase this service to restore your jewellery.
Inline with our environmental policies, faulty items that have been worn will be offered a repair service as the first option. If the item cannot be repaired and is under 6 months old you may be offered the opportunity to exchange the faulty item. Please be aware that we can only replace faulty items for the same product in the same size, subject to availability.
Please send photos of the fault via email to info@lastnightidreamt.co.uk stating the problem and your online order details. If the item was purchased in store then please bring your receipt with you.
LATE RETURNS
You have 14 working days from when you receive your parcel to return your items back to us, using the method stated. If the goods are returned outside of this time frame then it will not be accepted, and will be returned back to the customer unless an exchange has been discussed.
If you have any further questions or concerns about your parcel then please do not hesitate to contact us via email: info@lastnightidreamt.co.uk or phone: 01636 529649.
RISK AND OWNERSHIP
- The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 7 days after the date of the collection agreed between us if you have not collected the Goods by then).
- Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.
- You will be responsible for the safe custody and insurance of all Goods in your possession.
- You have no right to re-sell any Goods, until payment has been received in full by us.
ENGAGEMENT RINGS
Our engagement rings and bespoke rings are covered by a 12 month warranty. This includes one repair within this time, if required. This warranty remains in place providing there is no evidence of wear during the activities listed under our jewellery care guide.
This does not include the repair or replacement of the main stone, unless this is found to be defective by our jewellers.
If your ring does require a repair outside of these terms or the warranty period, we are still able to help. Our repair service will be on offer and the repair will be quoted for based on the requirements of the piece.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
- We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
- We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
- No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
WARRANTIES AND LIABILITY
- We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
- We will not have any responsibility for any damage which occurs to the Goods after delivery.
- If any defect in any Goods appears within 6 months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to
be returned to us must be returned at your expense.
- We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
- Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods.
NOTICES
If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to info@lastnightidreamt.co.uk and you must send them so as to return an acknowledgement of receipt. Notice may be sent by post to Last Night I
Dreamt, 1 King Street, Southwell, NG25 0EH
CUSTOMER DEFAULT
If you:
- give us any incorrect personal information, or
- fail to make any payment when it is due, or
- cancel any payment, or
- become insolvent, or
- commit any breach of these Terms
- then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.
FORCE MAJEURE
We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.
GENERAL
- Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the
- Terms.Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.
- Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.
INTELLECTUAL PROPERTY
Where the Goods include designs, these are prepared by a designer who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods.
DISPUTES
- If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute
- Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.
PROMOTIONAL CODES
- Only one promotional code can be used at any given time unless otherwise stated.
- Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date. No replacement codes will be issued in this case.
- When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item.
- Any refund of an item purchased using a promotional code will be reduced by the value of the discount attached to it. The discount will not be refunded.
- Promotional codes may carry a minimum spend allocation, and product exemptions. This is at the discretion of Last Night I Dreamt and no exceptions will be made to these terms.
- These Terms and the Contract between us are governed by English law.
QUESTIONS
Questions about the Terms and Conditions should be emailed to Rebecca at
info@lastnightidreamt.co.uk